Frequently Asked Questions

You have any important question or some issues with the bot? Please read the FAQ below. If you still have any questions or issues after reading through the FAQ, feel free to contact us on our Discord or send us an E-Mail at [email protected]




Contents

General issues

• Why does the bot not respond/that one command not work?
• What is GraphiteMultiplex and how does it work?
• Where did the messages in my backup/my chatreports go?
• Why i can't see some roles/members?
• I bought Graphite Premium but the features do not work

Backup issues

• How do I clone a backup? • How much messages will be saved?

Script issues

• What does block script/block script owner mean?




General issues and questions

Why does the bot not respond/that one command not work?

Graphite has a module system, meaning that you can enable + disable features. By default, every module is disabled. If you want to use features like backups, reporting etc. you need to go to the webinterface (https://graphite-official.com/webinterface.php), log in, select your server and enable the required module on the bottom right of the page


What is GraphiteMultiplex and how does it work?

GraphiteMultiplex is a system that splits the various features of Graphite into multiple interconnected bots. Graphite itself is still the main bot. Any changes (apart from prefix) you make on the webinterface for the main bot will still apply to the sub-bots though.


Where did the messages in my backup/my chatreports go?

To comply with Discord's guidelines, we need to store all messages in encrypted form for a maximum of 30 days total. All messages in backups, as well as any chat reports wil automatically be deleted after 30 days


Why i can't see some roles/members?

You may not see some roles/members because Graphite can't interact with them. Make sure you give Graphite admin permissions on invite and make sure that the Graphite role is at the top of the role list otherwise Graphite can't interact with the roles above it.


I have donated but the features do not work

It can take up to five minutes until you can use all donator features of Graphite.



Backup issues and questions

How do I clone a backup?

Login with the target guild. Click the clone button at the top. Select the guild you want to clone from. Select the target guild backup. Click clone on the backup item. Select parameters and click clone. Note: Messages will only be restored/cloned if you have the decryption key


How much messages will be saved?

If you create a backup it saves 100 messages per channel. You can restore this messages by attaching the decryption key and use the restore command on the attached file. Messages will be deleted after 30 days.



Script issues and questions

What does block script/block script owner mean?

Messages sent to you via GraphiteScript will have a "block script" and a "block script owner" link in the message footer.
By clicking on these links you can prevent that specific script or the guild the script belongs to from sending you private messages.